We have a 7-day return policy for domestic orders within the UAE, which means you have 7 days after receiving your item to request a return.

Domestic (UAE) Orders

To be eligible for a return:

• The item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

To initiate a return, please contact us at info@yusufbhaifragrances.com . Returns must be sent to the following address:

Yusuf Bhai – Al Daghaya Street, Deira, Gold Souq, Dubai, UAE

Once your return is approved, we will provide a return shipping label and detailed instructions. Returns sent without prior authorization will not be accepted.

Domestic Exchanges (UAE Orders Only)

For exchange requests within the UAE:

• Please return the parcel to the above address after receiving approval from our team.
• Once we receive and inspect the returned item, we will process the requested exchange and reship the new item accordingly.
• The replacement will be shipped using the same method as the original order.

Please ensure the item is securely packaged and meets all return eligibility conditions before sending it back.

International Orders (Including EU)

Due to the classification of our fragrances as Dangerous Goods (DG) by shipping couriers, returns are not accepted on international orders once shipped.

Additionally:

• Returns or refund requests based on personal preference (e.g. scent choice) will not be accepted.
• All Yusuf Bhai fragrances undergo rigorous internal quality control for both online and in-store purchases.
• International return/refund eligibility is limited to manufacturing defects or incorrect items received.

We urge all international customers to carefully review product details before placing an order.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Custom or personalized items
• Hazardous materials, flammable liquids, or gases
• Items purchased on sale or using a gift card

European Union 14-Day Cooling-Off Period

If your order is delivered to an EU country, you may cancel within 14 days. However, due to Dangerous Goods shipping restrictions, returns are the customer’s responsibility and not accepted for personal preference reasons.

Customs Charges and Failed Deliveries

• Customs duties and taxes are not included in the shipping fee and must be paid by the recipient.
• If a shipment is refused or not accepted, the original shipping fee and return charges will be deducted from the refund, if applicable.

Refunds (UAE Domestic Returns Only)

Once your return is received and inspected, you will be notified of the refund status. If approved:

• Refunds are issued within 10–15 business days.
• Refunds are made to the original payment method only.
• Processing times may vary by bank or card issuer.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@faheperfum.com.